What a Planned Maintenance Contract Actually Covers
Planned maintenance keeps equipment running efficiently, reduces the chance of breakdowns at the worst possible time, and helps meet F-Gas obligations where they apply. But not every property needs the same visit frequency or scope, so a contract should be built around what you actually have on site.
We scope contracts against your equipment list — how many indoor and outdoor units, what type, refrigerant charge sizes, and how hard the equipment works — rather than selling a fixed package regardless of fit.
What's typically included
- Scheduled visits at an agreed frequency, usually one or two per year for most sites
- Filter cleaning, coil cleaning and condensate drain checks
- Refrigerant pressure checks and visual leak inspection
- Electrical and control checks
- A written report after each visit
- Priority booking for callouts if something goes wrong between visits
How visit frequency is decided
- Run hours — equipment running long daily hours (catering, retail) benefits from more frequent visits
- Environment — dusty, greasy or coastal environments accelerate wear
- Refrigerant charge size — larger systems may need more frequent leak checks under F-Gas rules
- Criticality — cold storage or server room cooling often justifies tighter monitoring than general comfort cooling
What's usually not included
Contracts typically cover planned servicing rather than repairs. If a fault or worn part is found, we'll quote for it separately before doing the work, so a maintenance contract keeps servicing costs predictable without hiding the cost of unrelated repairs.
How we quote a contract
We'll walk the site or review your equipment list, agree a sensible visit frequency and scope, and provide a written quote covering the contract period. There's no pressure to sign up to more coverage than your equipment actually needs.
FAQs
Common questions
Is a maintenance contract worth it for a single domestic split?
It can be, mainly for the reminder and consistency, though many homeowners are happy with an annual one-off service instead.
Do contracts cover emergency callouts?
Contracts usually give priority booking for callouts, but the callout itself and any parts are typically quoted separately unless otherwise agreed.
Can contract frequency change over time?
Yes — if equipment ages or usage changes, we can review and adjust the visit schedule at renewal.
Does a contract help with warranty claims?
Yes, documented regular servicing is often required by manufacturers to keep a warranty valid.
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